Handle more orders and support as you grow
Flero fits across the whole customer journey, from the first question to the reorder. It answers, fulfils, and resolves at each stage, so your team keeps up as the orders scale, without adding headcount.
In a shop, someone helps.
Online, the questions pile up.
Every order brings its own admin: a sizing question before the sale, a where-is-my-order after it, a return to process next week. Multiply it across channels and a busy season buries the team. The quick questions wait, and the customers who were ready to buy feel it.
Your customer journey,
stage by stage
Flero fits at every point a customer touches your store, and takes the repetitive work off your team. Here is where it fits, and what it saves.
Before the sale
Pre-sale questions about sizing, stock, and delivery sit unanswered, and an undecided shopper drifts away.
Flero answers product and delivery questions as they arrive, grounded in your catalogue and your policies.
Answers in seconds, day or night, so fewer carts are abandoned.
Order and fulfilment
Orders are checked and pushed between systems by hand, and exceptions hide until a customer complains.
Flero watches orders across channels, flags the ones that need attention, and keeps the systems in sync.
No rekeying, and problems caught before the customer notices.
Delivery and updates
Where-is-my-order messages flood the inbox, each one a manual lookup across the store and the courier.
Flero finds the order, checks the courier, and drafts the update with tracking, ready to send.
A live status in a reply, without the manual lookup.
Returns and exchanges
Returns mean back-and-forth to confirm eligibility, generate a label, and update the order.
Flero checks the policy, starts the return or exchange, and handles the paperwork in one reply.
A return resolved in one message, not a thread.
After the sale
Confirmations, review requests, and reorder nudges depend on someone remembering to send them.
Flero sends the post-purchase messages on time, and flags the customers worth a personal follow-up.
Every follow-up sent, none forgotten.
"The biggest benefit isn't replacing work, it's removing inefficiency. What took days now takes hours, freeing our team for the work our customers value most."
Built for business
Questions from retail teams
Where to go next
Enquiry and sales handling
Every customer question answered, qualified, and logged, from the first message to the follow-up.
How it works
We plan it, build it, and run it with you. See the managed service from the first call to live.
Integrations
Flero connects to your store, your channels, and your couriers, and to anything with an API.
See where Flero fits your store.
Spend an hour with our team. We map the work that grows with every order, and show you the first stage we would take off your plate.